Home » Withdrawals
To request a withdrawal please email firstname.lastname@example.org stating your name, the account number you wish to withdraw from, the amount you wish to withdraw, the name of the beneficiary bank, the account number, sort code and IBAN if appropriate.
You must have verified your account following the procedure outlined in the ID Requirement section (under the 'Company' tab). You can only withdraw money after you have verifed your account.
You can only withdraw from your own account and only receive funds back into the same account you deposited from.
You can only withdraw via the same method you made the deposit. That is – if you deposited to your account by bank wire your withdrawal will be by bank wire. This is a strict Anti-Money Laundering rule we must follow.
A usual withdrawal request takes about 8 hours to be processed. Please note that the office hours of the Financial Department are Monday to Friday, 09:00 - 15:00 (GMT).
If your withdrawal request is submitted outside these office hours, it will be processed on the next working day.